Frequently Asked Questions

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Frequently Asked Questions

General Questions

Our designs are done locally, but production for our furniture is done overseas, so as to keep manufacturing costs low, and our prices affordable.

Currently we are only able to make modifications from our existing designs in our catalogue, and are unable to custom-make a new design from scratch.

Unfortunately, we currently do not offer customisation for all the items we sell. We are continuously working to make the option of customisation available for more pieces. In the meantime, the items available for customisation are indicated on the online listings for the items, with a “Made-To-Measure Available” tag.

 

Not sure if the item you’re interested in can be customised? Contact us at [email protected] to find out more

The types of customisation available differ for the types of furniture. Click here to find out more.

Yes, as the details of the dimensions and customised options of your sofa is stored in our database, we are able to custom-make an extra set of fabric covers, and sell replacement seat and back cushions for your sofa.

Fabric covers are removable for all sofa designs, except for the Ronson sofa where the covers for the sofa frame is non-removable due to the tufted design. All the fabric swatches available are machine washable, in cold water and gentle wash except for certain linen-polyester blend fabrics.

Shipping & Delivery

Currently we only ship locally within Singapore.

At etch&bolts, we aim to keep shipping as affordable as possible with our shipping partners. We have a few shipping methods catered for different product category.

  • Weight Based Shipping
  • Flat Shipping Rate
  • Pickup From Store

Flat Shipping Rate is only applicable for bulky furniture, regardless of the number of pieces.

Shipping rates are calculated based on the weight and dimensions of the item(s).

For orders including furniture customization/made to order, the production lead time is usually between 2 to 4 weeks for sofas and live-edge furniture, and 5 to 7 weeks for customised solid wood tables and shelvings unless otherwise stated. 

By choosing to customize your furniture, every piece of furniture is unique with control over design and specifications. Thus, we need a longer lead time as these furniture pieces are not mass produced, and would require testing for stability and quality.

Generally, for home and décor accessories the lead time is 1-2 weeks. You may refer to each product page under “Important Information” for the estimated delivery arrival upon placing an order.

Nope! We understand that sometimes, renovation for your house gets delayed unexpectedly, or you have last-minute changes to your schedule. We provide storage at our warehouse free-of-charge and will arrange for an alternative suitable delivery date.

Yes, you can confirm your purchase several months in advance, and we will arrange your items to be shipped and delivered at a later time. To protect you against unforeseen delays, we offer free storage of your orders with us!

Shopping & Ordering

There are a few ways!

1) Orders can be placed via our website

2) If you prefer to get a look and feel at our furniture first, head on down to our store at 3 Little Rd, Level 2-01/02 S'pore 536982

3) You can also call us at 6386 4721 or email us at [email protected] for assistance!

We know that our customers love deals: subscribe to our mailing list to enjoy promo codes sent directly to your mailbox!

We only feature our best sellers and our curated collection for your best shopping experience at our showroom! Do drop us a call at 6386 4721 or e-mail us at [email protected] if there are specific pieces you are looking to view.

Yes we do! Please drop us an email at [email protected] for the latest group deals and promotions.

Account

Simply sign up for an account HERE and fill up the necessary fields and click “Continue”. Alternately, you can connect using your Facebook account for a quick & seamless sign-up

Please visit the login page HERE and click on “Forgotten Password”, an email with your password will be emailed to you shortly.

Payment

We accept cash, cheque, bank transfer and credit card payment via Smoovpay.

Collaboration

We work closely with our talented, upcoming local designers/makers. Drop us an e-mail or visit us at our store @ 3 Little Rd, Level 2 S'pore 536982!

Can't find your question?

Contact us via,

Phone: +65 6386 4721

E-mail: [email protected]

Store Address: 3 Little Rd, Level 2, S'pore 536982