Warranty Policy

Our Warranty 

etch&bolts warrants its products to be free from defects in materials and workmanship for a specific length of time from date of purchase. Warranty periods vary by product and are defined at the bottom of this document. If the product proves defective during the warranty period, etch&bolts will pay for reasonable and customary labour rates to repair or replace the defective parts and shipping costs from the customers’ home to and from etch&bolts designated repair centre, at no charge to the owner(s) of the original address of which the product was first delivered at the time of purchase.

This warranty is valid only for the original residential address of which the products were first delivered when purchased. The warranty is transferable to a new owner with the condition that the product is not moved from the original delivery address at the time of first delivery. An original sales receipt or delivery order is required to establish purchase date and the delivery address.

etch&bolts reserves the rights to adjust prices for customary labour rates to repair or replace the defective parts, shipping costs and warranty terms and conditions without notice or permission from any party.

Warranty Periods

Structure/Frames & Cushioning (Excluding Down & Feather) Used In Upholstered and Leather Products 

Two (2) Years Limited Warranty 

A Limited Warranty of Two (2) Years from date of delivery applies to all frames and cushioning used in sofas, couches, love seats, upholstered chair, ottomans and L-Shaped sectionals. etch&bolts warrants these components to you, to be free from material manufacturing defects. 

Within six months from the date of delivery, etch&bolts will pay for reasonable and customary labour rates to repair or replace the defective parts and shipping costs from the customers’ home to and from etch&bolts designated repair centre, at no charge to the owner(s) of the original address of which the product was first delivered at the time of purchase.

All seat cushion cores will soften with normal use and will conform to the shape of the user. This shall be considered normal wear, and shall not be considered a loss of resiliency or a material manufacturing defect. 

Within six months from the date of delivery, etch&bolts will replace, for the owner(s) of the original address of which the product was first delivered at the time of purchase, a cushion core in an unattached (loose) seat cushion (an “Unattached Cushion”) that has material manufacturing defects, provided that the owner(s) (i) follows the Claim Procedure set forth herein and (ii) returns the defective cushion core contained within an Unattached Cushion to etch&bolts together with the information required under the Claim Procedure set forth in these Limited Warranties. 

Genuine Leather

Five (5) Years Limited Warranty

etch&bolts warrants to you, the original purchaser, for a period of six months from date of delivery, all leather to be free from defects in materials and workmanship, seam slippage, cracking, and dye transfers. Leather is a natural product, and, as such, each hide will reflect its own individuality. Some variations of shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine leather; these characteristics are in no way to be considered a defect. 
etch&bolts will pay for reasonable and customary labour rates to repair or replace the defective parts and shipping costs from the customers’ home to and from etch&bolts designated repair centre, at no charge to the owner(s) of the original address of which the product was first delivered at the time of purchase.

Upholstered Fabric

Two (2) Year Limited Warranty

etch&bolts warrants to you, for a period of two (2) year from the date of delivery, all upholstered fabrics against seam slippage, fraying, and dye transfers. This warranty does not cover tears, flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident. This warranty also does not cover protective finishes, velvets, velvet types, and Orion, since by their very nature, these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these characteristics are in no way to be considered a defect. 

etch&bolts will pay for reasonable and customary labour rates to repair or replace the defective parts and shipping costs from the customers’ home to and from etch&bolts designated repair centre, at no charge to the owner(s) of the original address of which the product was first delivered at the time of purchase.

Solid Wood Furniture

One (1) Year Limited Warranty

etch&bolts warrants to you, for a period of one (1) year from the date of delivery, this warranty does not cover any natural variations or inconsistencies in colour (shades), pattern (wood grains) and natural imperfection due to the knots; these characteristics are in no way to be considered a defect. The actual product may differ slightly from the sample piece as no two trees are the same. 

Due to the natural aging process of wood, cracks may appear over time but this will not affect the durability and strength of the furniture; are in no way to be considered a defect. This warranty also does not cover water condensation marks and food stains due to Customers negligence. Original colour restoration for wood furniture left indoor or outdoor, and any misuse of chemical treatments or protective coatings voids all warranties of etch&bolts.

LIMITATIONS AND EXCEPTIONS

Coverage of Warranty 

These Limited Warranties is applicable to purchases made on etch&bolts’ online store at www.etchandbolts.com. All references to customer’s home in these Limited Warranties refer to the original point of delivery address located in Singapore.

Remedy 

Under these Limited Warranties, the sole liability of etch&bolts is limited to repair, or at its option, replacement. etch&bolts will pay for reasonable and customary labour rates to repair or replace the defective parts and shipping costs from the customers’ home to and from etch&bolts designated repair centre, at no charge to the owner(s) of the original address of which the product was first delivered at the time of purchase.

All Products 

These Limited Warranties are valid only for the original residential address of which the products were first delivered when purchased and do not apply to rented, business, commercial, institutional, or other non-residential uses. These Limited Warranties do not apply to (i) merchandise that was, at any time, used as a floor sample or display model, (ii) any merchandise` purchased “as is” or second-hand, (iii) any merchandise purchased at a distress sale or a going out-of business sale, or (iv) any merchandise purchased from a liquidator. All warranties, whether express or implied, cover only normal household usage. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning or care. Warranty is null and void if furniture has been moved from original point of delivery to consumer in Singapore.

Products that was fully/partially rebated will voids all warranties of etch&bolts.

Chemical Treatments 

These Limited Warranties do not cover damages or defects caused by use of chemical treatments or protective coatings on the finish, leather, or upholstered fabric by the retailer or the original purchaser, and any such chemical treatments or protective coatings voids all warranties of etch&bolts.

Genuine Leather, Upholstered Fabric and Finishes 

The Limited Warranties on “Genueine Leather’, “Upholstered Fabric” and “Finishes and all Other Furniture Products” do not cover (i) damages resulting from excessive soiling, improper or unapproved cleaning methods, (ii) fading or other damages resulting from exposure to sunlight, (iii) damages resulting from household humidity, or (iv) damages resulting from any liquid, including but not limited to alcohol and water. 

CAUTION: Any use of improper or unapproved cleaning methods voids all warranties of etch&bolts.

Modifications to Products 

These Limited Warranties do not apply to any products that have been altered by any person, dealer, or company without the express written authorisation of etch&bolts.

DISCLAIMER

NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ETCH&BOLTS WITH RESPECT TO THE FURNITURE AND ITS PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. FURTHERMORE, NO REPRESENTATIVE OF ETCH&BOLTS OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES. IN NO EVENT SHALL ETCH&BOLTS BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. IN NO EVENT SHALL ETCH&BOLTS’ RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.

REMEDY AND CLAIM PROCEDURE

Remedy 

Under these Limited Warranties, etch&bolts’ exclusive obligation during the applicable warranty period is to repair or replace, at its option, any part or parts found, upon examination by an authorized representative of etch&bolts, to contain a material manufacturing defect. For all of its products, other than an Unattached Cushion (as defined in the topical heading “Cushioning”), etch&bolts will pay, within six months from the date of delivery by the original purchaser, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the customer’s home to and from etch&bolts’ designated repair center, at no charge to the original purchaser. 

If within the warranty period, identical materials are unavailable at the time of repair or replacement, etch&bolts reserves the right to substitute materials of equal or better quality. Replacement fabrics may vary in color from the original due to dye lot differences.

To obtain warranty services for cushioning in seat cushions, the original purchaser must comply with the requirements set forth in this warranty under the topical heading of “Cushioning”.

Any item repaired or replaced under these Limited Warranties will be covered by the Limited Warranties for the remainder of the original warranty period only.

Claim Procedure 

If a problem should arise which you feel is covered by our Limited Warranties, please contact etch&bolts at hello@etchandbolts.com. The original invoice is necessary for the fulfillment of the warranty. Please make sure any claim for warranty service is accompanied by the necessary information to satisfy the warranty requirements. etch&bolts reserves the right to require defective parts be returned upon request.