Returns & Exchanges
Returns & Exchanges Policy
1. We are confident of the products we carry and deliver and we want you to feel the same. If you are unhappy with the product, let us know here and we will work to resolve this together.
2. If for any reason you do not like our product*, you can return it within 7 days (for free) and we will refund you the full sum of what you’ve paid. Please note that damages caused by you cannot be returned or exchanged.
3. If you’ve receive our product* in a condition that is defective or damaged, we will provide you a free one-time replacement set. Some items may take months to be replaced hence you can either choose to use the delivered product first or have the full sum of your money refunded.
*Applicable only to our furniture items excluding accessories and customised furniture. Do note that the logistic for bulky furniture items will be borne by you should you wish to return it for whatsoever reasons.
Cancellation of Order
If you’ve changed your mind, you can cancel your order within the same day and receive a full refund of your money within 24 hours.
We process refunds within 48 hours upon receiving the returned goods and it would take 7 to 14 days for the money to be credited back to your account.
Production Lead Time
The production lead time for all our furniture is usually 7 to 10 weeks unless otherwise stated.
Lead times are estimated on past experience and current commitments from suppliers. However due to factors beyond our control such as backorders, general production or freight delays and/or adverse weather or strikes, we cannot and do not guarantee lead times. Orders may not be cancelled nor deposits refunded due to late lead times and/or delivery.
Have any questions? Contact us directly here.