Frequently Asked Questions

General Questions

Is your furniture produced locally?

Our designs are done locally, but production for our furniture is done overseas, so as to keep manufacturing costs low, and our prices affordable.

Can I show you a design from elsewhere, and get my furniture customised to exactly how it looks?

Currently we are only able to make modifications from our existing designs in our catalogue, and are unable to custom-make a new design from scratch.

Are all the furniture items listed online customisable?

Unfortunately, we currently do not offer customisation for all the items we sell. We are continuously working to make the option of customisation available for more pieces. In the meantime, the items available for customisation are indicated on the online listings for the items, with a “Made-To-Measure Available” tag.

Not sure if the item you’re interested in can be customised? Contact us at hello@etchandbolts.com to find out more.

What are some of the things I can customise for my furniture?

The types of customisation available differ for the types of furniture. Click here to find out more.

Can I purchase an extra set of fabric covers/ seat and back cushions for my sofa, years after I bought my sofa from etch&bolts?

Yes, as the details of the dimensions and customised options of your sofa is stored in our database, we are able to custom-make an extra set of fabric covers, and sell replacement seat and back cushions for your sofa.

Are all covers for all sofa designs removable and machine-washable?

Fabric covers are removable for all sofa designs, except for the Ronson sofa where the covers for the sofa frame is non-removable due to the tufted design. All the fabric swatches available are machine washable, in cold water and gentle wash except for certain linen-polyester blend fabrics.

 

 

Shipping & Delivery

Do you ship internationally?

Currently we only ship locally within Singapore.

Do you offer free delivery?

At etch&bolts, we aim to keep shipping as affordable as possible with our shipping partners. We have a few shipping methods catered for different product category.

  • Weight Based Shipping
  • Flat Shipping Rate
  • Pickup From Store

Flat Shipping Rate is only applicable for bulky furniture, regardless of the number of pieces

How are the shipping rates calculated?

Shipping rates are calculated by weight and dimensions of the item.

What is the delivery lead time for my furniture order?

For orders including furniture customization/made to order, the production lead time is usually between 2 to 4 weeks for sofas and live-edge furniture, and 5 to 7 weeks for customised solid wood tables and shelvings unless otherwise stated. 

Why do I need to wait 5 to 7 weeks for my furniture to be delivered?

By choosing to customize your furniture, every piece of furniture is unique with control over design and specifications. Thus, we need a longer lead time as these furniture are not mass produced, and would require testing for stability and quality.

Is the shipping lead time for home & décor accessories the same as furniture?

Generally, for home and décor accessories the lead time is 1-2 weeks. You may refer to each product page under “Important Information” for the estimated delivery arrival upon placing an order.

Are there storage fees charged should I decide to postpone my delivery date after confirming my purchase?

Nope, we understand that sometimes, renovation for your house gets delayed unexpectedly, or you have last-minute changes to your schedule. We provide storage at our warehouse free-of-charge and will arrange for an alternative suitable delivery day.

Could I make my purchase now, and have it delivered a few months later?

Yes, you can confirm your purchase months in advance, and we will arrange your items to be shipped and delivered at a later time.

 

Shopping & Ordering

How do I place an order?

Order can be placed via the website or simply visit our pop-up store. You could also reach us at hello@etchandbolts.com for any assistance.

Where can I find a promo code to use for my order?

We know that our customers love deals, subscribe to our mailing list to enjoy promo codes send directly to your mailbox.

Are all the products listed on the website found in your store?

We only feature our best sellers and our curated collection for your best shopping experience at our showroom! Kindly refer to the "In POP UP STORE" tab, for the list of products displayed at our pop-up store.

Do you offer bulk order purchase discounts?

Yes we do! Please drop us an email at hello@etchandbolts.com for the latest group deals and promotions.

 

Account

How do I create an account?

Simply sign up for an account Here and fill up the necessary fields and click “Continue”. Alternately, you can connect using your Facebook account for a seamless sign-up.

I have trouble logging in my account

Please visit the login page Here and click on “Forgotten Password”, an email with your password will be emailed to you shortly.

 

Payment

What payment types do you accept?

We accept cash, cheque, bank transfer and credit card payment via Smoovpay.

 

Collaboration

I am a product designer/maker, can we collaborate?

We work closely with our talented, upcoming local designers/makers. Drop us a mail or visit us at our pop-up store for a discussion over coffee.

 

If you have other questions that are not listed here, please feel free to email us at hello@etchandbolts.com or chat with us via the “zopimchat” (located in the bottom, right hand corner of your screen).